Shipping policy

Shipping Policy

At Grace Customs, we strive to ensure that your custom products are delivered to you as quickly and efficiently as possible. Below are the details of our shipping policy:

  1. Processing Time:
    All orders are processed and shipped within 2-3 business days from the day the order is placed. Please note that this may vary during peak seasons or in case of any unexpected delays.

  2. Delivery Area:
    We currently deliver orders within the United Arab Emirates (UAE) only.

  3. Shipping Charges:

    • Free Shipping: Enjoy free shipping on orders above AED 200.
    • Shipping Fee: Orders below AED 200 will incur a shipping charge of AED 15.

  4. Delivery Time:
    Once your order is processed, delivery times typically range from 2-5 business days, depending on your location within the UAE.

  5. Tracking Your Order:
    Once your order is shipped, we will send you a tracking number so you can follow your package’s journey.

  6. Order Modifications:
    If you wish to modify or cancel your order, please contact us as soon as possible. Once the order has been shipped, it cannot be changed or canceled.

We are committed to delivering your custom products promptly and securely. If you have any questions or need assistance, feel free to contact our customer service team.